Privacy Policy

When you use Dramexa, we collect information to provide and improve our services. The types of information we collect include:

Account Information

• Name and email address when you register an account
• Phone number (optional, for account recovery)
• Profile picture (optional)
• Password (stored securely in encrypted format)

Usage Information

• Series and episodes you watch, like, or add to favourites
• Watch history and playback progress
• Search queries and browsing activity within the app
• Time spent watching and engagement patterns

Device Information

• Device type, operating system, and version
• Unique device identifiers
• IP address and approximate location (country/region level)
• App version and crash reports

Payment Information

• Payment method details are processed by secure third-party payment providers
• We do not store full credit card or bank account numbers
• Transaction history and subscription status

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Dramexa streaming service
• To personalize your content recommendations based on viewing history
• To process payments and manage your subscription
• To send you notifications about new episodes and updates (with your consent)
• To respond to customer support requests and inquiries
• To detect, prevent, and address fraud or security issues
• To analyze usage patterns and improve the app experience
• To comply with legal obligations and enforce our Terms of Service

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party companies that assist in operating our services (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Safety & Security: To protect the rights, property, or safety of Dramexa, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with prior notice to users
• With Your Consent: In any other case, only with your explicit consent

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• All data is transmitted using SSL/TLS encryption
• Passwords are hashed using bcrypt encryption and never stored in plain text
• We perform regular security audits and vulnerability assessments
• Access to user data is restricted to authorized personnel only
• We use secure, reputable cloud infrastructure for data storage

Your data is stored on servers located in secure data centers. While we take every precaution to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your account and associated personal data
• Opt-Out: Unsubscribe from marketing emails and push notifications at any time
• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, please contact us at support@dramexa.com. We will respond to your request within 30 days.

Dramexa uses cookies and similar tracking technologies to enhance your experience and understand how you use our services.

• Essential Cookies: Required for the app to function properly (login sessions, security)
• Analytics Cookies: Help us understand usage patterns and improve the service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your device or browser settings. Disabling certain cookies may affect the functionality of the app.

Dramexa is intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under the age of 13.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@dramexa.com. We will take steps to remove such information from our systems.

Our app may contain links to or integrations with third-party services. These include:

• Google Play Store for app distribution and payments
• Payment gateways for subscription processing
• Analytics services to understand app usage
• Cloud storage and content delivery networks

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use in connection with Dramexa.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send a notification through the app or via email
• For significant changes, request your consent before the changes take effect

Your continued use of Dramexa after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@dramexa.com
• Website: www.dramexa.com
• App: Dramexa on Google Play Store

We are committed to resolving any privacy concerns promptly and will respond to all inquiries within 30 business days.